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Always free shipping in the United States & Canada! $20 USD flat rate shipping anywhere else in the world
FAQs – gr8ful jewelry
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FAQs

We’re grateful you stopped by our site.

When is my order shipped?

We will ship your order within 1 business day of order receipt.

 

What is your return policy?

If you are not satisfied with the product, you may return it by initiating a return within 15 days of receiving the product. If the product is defective or damaged, you may initiate a return within 90 days of receiving the product.

 

How much is shipping?

Standard shipping is always free.

 

When will I receive my order?

We ship the next business day and expect a 1-3 day shipping time to you. This would mean, typically, that you will receive your order 2-4 business days after ordering.

 

Who do you ship through?

We ship all of our products via USPS First Class Mail. If you would like to make other arrangements, please contact either before or immediately after you submit an order.

 

Where do you ship to?

Currently, we only ship within the United States. We intend to grow to international sales and shipping very, very soon though.

 

Do you make custom jewelry?

We are not currently set up to do that in-house but can absolutely make custom orders on your behalf with some of our vendors. Contact us to determine what we might be able to do for you.

 

Do you repair jewelry? Can I send my broken jewelry to you?

We are not a repair facility but we have the capability to repair some items. Get a hold of us to see if we can help.